Service & Support

The SP Scientific Service Advantage

Making More Time for Science          Contact Service:  845-255-5000 x  2358 or 2400  
Helping you reach your goals                       Toll Free:  877-548-4666  

Our people make the difference. SP Scientific service professionals offer your organization a depth of expertise that is truly unique to our selected industries and markets. We are recognized experts in applications, methodologies, lab processes and many other areas that directly impact your day-to-day operations. With SP Scientific your solution is just a call or an e-mail away. SP Scientific service professionals are highly knowledgeable and are qualified to support every instrument, software and application product that SP Scientific has brought to the market.

Local presence with global expertise your job will be easier knowing that help will always be available. Together with our channel partners – SP Scientific Service operates in countries all over the globe, with a dispatch system to optimize coverage by service professionals, and immediate telephone support ready to assist you with your SP Scientific products.

Parts when and where you need them. Our dedicated logistics specialists ensure parts quality and availability, allowing SP Scientific to achieve greater on-time delivery performance for service parts to locations throughout the world.
 

Reduce Your Costs with an SP Scientific Service Agreement

• Save Money—With an SP Scientific Service Agreement you save money compared to Per-Incident Services. Service agreements offer fixed pricing to ease budgeting and forecasting for support needs. No matter how many repair visits or replacement parts you may need, your annual agreement cost covers it all.
• Minimize Downtime—Maximize uptime through preventative maintenance services and customized service offerings.
• Eliminate Administrative Hassles—One Purchase Order covers all of your service needs for the whole year and allows budget forecasting for future years.
• Schedule Services Automatically—SP will contact you and schedule your service before it is due on all equipment under your service agreement, allowing you a seamless delivery year after year.
• Save Time--Spend more productive time in the lab doing what you do best and less time planning and arranging for instrument/equipment service.

SP Scientific Service is the right choice for your lab
To keep all of your equipment performing at its best; you need an experienced partner with a global reach. Trust SP Scientific to be there to help you...from the first steps in your lab’s process to the end product...day after day and year after year. Contact us to discuss our other SP Scientific capabilities to learn more about how SP Scientific is uniquely positioned to help you Make More Time for Science.