Service and Support

Contact Service & Support

  • US +1-877-548-4666
  • Outside US +44 (0)1473 243000

Minimum Order Value Policy Update


SP Scientific has instituted a MOV of US$200/€175/£150 or other currencies equivalent in value for the amount stated for all orders due administrative and processing costs. This change affects all SP Scientific, PennTech and Genevac products effective 1 November 2019. Details and FAQ's are outlined in the document below.

Download MOV Policy.pdf

The SP Service Advantage


Our people make the difference SP Service professionals offer your organization a depth of expertise that is truly unique to our selected industries and markets. We are recognized experts in applications, methodologies, lab processes and many other areas that directly impact your day-to-day operations. With SP your solution is just a call or an email away. SP service professionals are highly knowledgeable and are qualified to support every piece of equipment, software and application product that SP has brought to the market.

Local presence with global expertise your job will be easier knowing that help will always be available. Together with our channel partners – SP Service operates in countries all over the globe, with a dispatch system to optimize coverage by service professionals, and immediate telephone support ready to assist you with your SP equipment.

Parts when and where you need them. Our dedicated logistics specialists ensure parts quality and availability, allowing SP to achieve greater on-time delivery performance for service parts to locations throughout the world.

Reduce Your Costs with an SP Service Agreement


  • Save Money — With an SP Service Agreement you save money compared to Per-Incident Services. Service agreements offer fixed pricing to ease budgeting and forecasting for support needs. No matter how many repair visits or replacement parts you may need, your annual agreement cost covers it all.
  • Minimize Downtime — Maximize uptime through preventative maintenance services and customized service offerings.
  • Eliminate Administrative Hassles — One Purchase Order covers all your service needs for the whole year and allows budget forecasting for future years.
  • Schedule Services Automatically — SP will contact you and schedule your service before it is due on all equipment under your service agreement, allowing you a seamless delivery year after year.
  • Save Time — Spend more productive time in the lab doing what you do best and less time planning and arranging for equipment service.


SP Service is the right choice for your lab


To keep all of your equipment performing at its best; you need an experienced partner with a global reach. Trust SP Service to be there to help you, from the first steps in your lab’s process to the end product, day after day and year after year. Contact us to discuss our other SP Service capabilities to learn more about how SP is uniquely positioned to help you Make More Time for Science.  

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