Service and Support

Contact Service & Support

  • US +1-877-548-4666
  • Outside US +44 (0)1473 243000

Minimum Order Value Policy Update


SP has instituted a MOV of US$200/€175/£150 or other currencies equivalent in value for the amount stated for all orders due administrative and processing costs. This change affects all SP Scientific, PennTech and Genevac products effective 1 November 2019. Details and FAQ's are outlined in the document below.

Download MOV Policy.pdf

Engineering Experience and Expertise to Help You Protect Investments and Maximize Equipment Productivity


Our people make the difference SP Service offers an exceptional depth of expertise to help keep all equipment performing at its very best. We are recognized experts in applications, methodologies, laboratory and manufacturing processes, and many other areas that directly impact your facility's day-to-day operation.

Choose SP Service

Many of the support services we provide to customers are business critical and provide assurance that SP will be available when and where needed.  This includes customer training and consultancy, relocation assistance and a tailored range of service agreements, all delivered by experienced and highly trained service professionals.  No matter which of our services you need, you can contact the SP Service team for support.

  • Maintenance & Extended Warranty Agreements - Standard or customized to suit your needs
  • Installation & Validation Services
  • Relocation Services
  • Remote Assistance & Training
  • Hands-On Training
  • Critical Spare Parts Kits
  • Repairs, Retrofits & Upgrades

Learn more about how SP Service can provide value. Download our new brochure or email

Service Contact Information

For SP Service & Support Enquiries - Including Spare Parts


For SP Customer Service Enquiries


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